Trust our carpet cleaning experts in Colliers Wood, SW19 and get your carpets looking good as new again.
 Carpet Cleaning
price from
| £55 |
 Upholstery Cleaning
price from
| £55 |
 End Of Tenancy Cleaning
price from
| £95 |
 Domestic Cleaning
price from
| £13.50 |
 House Cleaning
price from
| £13.50 |
 Office Cleaning
price from
| £13.50 |
*Price excluding VAT
*Minimum charge apply
These Terms and Conditions set out the basis on which Carpet Cleaning Colliers Wood provides carpet, upholstery, rug, and related cleaning services within Colliers Wood and surrounding areas. By booking or receiving any service, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Client means the person, company, or organisation booking or receiving the services.
1.2 Company means Carpet Cleaning Colliers Wood, the service provider.
1.3 Services means any carpet, rug, upholstery, mattress, hard floor, or related cleaning service provided by the Company.
1.4 Premises means the property or location where the services are to be carried out.
1.5 Technician means any employee, contractor, or representative of the Company who carries out the services.
1.6 Agreement means the contract between the Client and the Company comprising these Terms and Conditions, together with any confirmed booking details.
2.1 The Company provides professional carpet and related cleaning services in Colliers Wood and neighbouring areas. The specific scope of work for each booking will be agreed at the time of booking and confirmed in writing where applicable.
2.2 The Company reserves the right to refuse or discontinue services where the Premises or items to be cleaned are considered unsafe, inaccessible, or where conditions may pose a risk to health and safety or to the equipment of the Company.
2.3 Any descriptions or illustrations of services are for guidance only. The Company will use reasonable skill and care but does not guarantee specific results, especially where items are heavily soiled, stained, worn, or damaged.
3.1 Bookings may be made by the Client through the communication methods made available by the Company from time to time. A booking is only confirmed when the Company has accepted the request and provided a booking confirmation.
3.2 The Client must provide accurate information regarding the Premises, access, parking, type and size of items to be cleaned, level of soiling, and any special requirements. The Company relies on this information when providing quotations and scheduling appointments.
3.3 Quotations are based on the information supplied by the Client and are subject to amendment if, upon arrival, the Technician finds that the information provided was incomplete or inaccurate, or that the work required is materially different in size or condition from that described.
3.4 The Company may request a deposit or pre-authorisation to secure a booking. Any such requirement will be communicated at the time of booking.
3.5 Bookings are subject to availability. The Company does not guarantee the availability of any particular date or time until a booking has been confirmed.
4.1 The Client is responsible for providing safe and reasonable access to the Premises at the agreed appointment time, including access to electricity, water, and adequate lighting where required.
4.2 The Client must ensure that adequate parking is available for the Technician's vehicle as close as reasonably possible to the Premises. Where parking charges or permits are required, the Client is responsible for arranging these or for reimbursing the Company for any charges incurred.
4.3 The Client must remove fragile, breakable, or valuable items from areas where services will be carried out. The Company will not be responsible for damage to such items that should reasonably have been removed.
4.4 The Client must inform the Company in advance of any known issues affecting the Premises or items to be cleaned, including pre-existing damage, unstable flooring, colour instability, prior cleaning treatments, or the presence of pets that may affect the service.
5.1 All prices are stated in pounds sterling (GBP) and are inclusive of applicable taxes unless otherwise stated.
5.2 Quotations are provided based on the information supplied and on the assumption of normal levels of soiling and reasonable access. The Company reserves the right to adjust the price if the actual work differs materially from the description provided by the Client.
5.3 The Company may, at its discretion, apply minimum call-out charges or minimum job values, which will be communicated at or before the time of booking.
5.4 Payment is due immediately upon completion of the services unless otherwise agreed in writing. The Company may require payment in full or in part prior to the service, particularly for larger bookings or commercial Clients.
5.5 The Company accepts payment methods as specified at the time of booking. The Client is responsible for ensuring that funds are available and that payment can be completed on the agreed date.
5.6 If payment is not received on the due date, the Company reserves the right to charge reasonable interest and administrative fees on overdue amounts, as permitted by applicable law, until payment is received in full.
6.1 The Client may cancel or reschedule a booking by providing the minimum notice required by the Company. Unless stated otherwise at the time of booking, the minimum notice period is 24 hours before the scheduled appointment time.
6.2 If the Client cancels or reschedules a booking with less than the required notice, the Company may charge a late cancellation fee, which will normally be a reasonable proportion of the quoted price to cover costs incurred and loss of opportunity.
6.3 If the Technician attends the Premises at the agreed time and is unable to gain access, or if the Client is not present where required to provide access or instructions, this may be treated as a late cancellation or no-show, and a fee may be charged.
6.4 The Company reserves the right to cancel or reschedule a booking in the event of circumstances beyond its reasonable control, including but not limited to severe weather, traffic disruption, illness, equipment failure, or safety concerns at the Premises. In such cases, the Company will offer the Client an alternative appointment as soon as reasonably practicable.
7.1 The Company will use reasonable skill and care and appropriate cleaning methods based on the information available and the professional judgement of the Technician.
7.2 The Client acknowledges that cleaning results may be limited by the age, condition, type of fibres, construction, prior cleaning history, staining, fading, wear, or damage of the items to be cleaned. The Company does not provide guarantees that all stains, marks, or odours will be removed.
7.3 Pre-existing damage, loosened seams, shrinkage risk, colour bleeding, delamination, and other textile or material issues may be revealed or exacerbated by cleaning. The Company will take reasonable precautions, but it cannot be held liable for issues arising from inherent defects, prior damage, or inappropriate previous treatments.
7.4 Drying times after cleaning depend on ventilation, temperature, humidity, and the type of material. Any drying time estimates provided are approximate only and not guaranteed.
8.1 The Company and its Technicians will comply with relevant health and safety obligations while carrying out the services.
8.2 The Client agrees to ensure that children and pets are kept away from areas where cleaning is being performed and from any equipment, chemicals, or tools used during the service.
8.3 The Company reserves the right to withdraw services if Technicians are subjected to abusive, threatening, or inappropriate behaviour, or if conditions at the Premises are unsafe. In such circumstances, the Company may treat the visit as a late cancellation and apply a fee.
9.1 The Company will endeavour to comply with applicable waste, environmental, and disposal regulations relevant to its operations.
9.2 Any waste generated by the Company during the provision of services, such as used cleaning solutions or extracted residues, will be handled in accordance with legal and environmental requirements. The Company may use the Client's drains or facilities for disposal of wastewater where it is safe and lawful to do so.
9.3 The Client is responsible for the disposal of their own household or commercial waste not generated by the Company. The Company is not obliged to remove or dispose of bulky waste, furniture, or other items unrelated to the cleaning service.
9.4 If the service involves the handling of hazardous substances present at the Premises that were not disclosed in advance, the Company may suspend or terminate the service. Any additional costs or regulatory requirements arising from the presence of such substances may be charged to the Client where lawful and reasonable.
10.1 The Company will exercise reasonable skill and care in providing the services and will maintain appropriate insurance cover as required for its business operations.
10.2 The Company's liability for direct loss or damage to the Client's property arising from proven negligence by the Company or its Technicians shall, where permitted by law, be limited to the lower of the cost of repair or replacement of the affected item or the value of the services provided under the relevant booking.
10.3 The Company shall not be liable for any indirect or consequential loss, loss of profit, loss of business, loss of opportunity, or loss of amenity arising from the provision or non-provision of services, except where liability cannot be excluded by law.
10.4 The Company shall not be liable for loss or damage arising from:
a. Pre-existing damage, defects, wear, stains, or weaknesses in carpets, rugs, upholstery, or other items.
b. The failure of the Client to disclose relevant information about the Premises or items to be cleaned.
c. Shrinkage, colour loss, dye migration, or texture changes where the risk was inherent or could not reasonably have been detected during a standard pre-inspection.
d. Failure by the Client to follow aftercare advice, including recommended drying times and restrictions on use immediately after cleaning.
10.5 Nothing in these Terms and Conditions shall exclude or limit any liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.
11.1 If the Client is dissatisfied with any aspect of the services, the Client should notify the Company as soon as possible and, in any event, within 48 hours of completion of the work, so that the Company has a reasonable opportunity to inspect and, where appropriate, rectify any issues.
11.2 The Company may request photographs, details of the concern, and access to the Premises to assess the issue. Failure to provide reasonable cooperation may affect the Company's ability to investigate or resolve the complaint.
11.3 At its discretion, and without admission of liability, the Company may offer a re-clean of specific areas, a partial refund, or other reasonable remedy where justified.
12.1 The Company will collect and process personal data about Clients for the purposes of managing bookings, providing services, handling payments, and addressing enquiries and complaints.
12.2 The Company will take reasonable steps to protect personal data and will not sell Client information to third parties. Personal data may be shared with service providers or partners only where necessary to perform the services or comply with legal obligations.
13.1 The Company may update or amend these Terms and Conditions from time to time. Any changes will take effect when published or otherwise communicated and will apply to bookings made after that date.
13.2 The version of the Terms and Conditions in force at the time of the Client's booking will govern that particular Agreement, unless a later version is expressly agreed between the parties.
14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.
14.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
15.1 If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall, to the minimum extent necessary, be deemed deleted, and the remaining provisions shall continue in full force and effect.
15.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.
15.3 The Client may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations where necessary to perform the services, provided that this does not materially affect the Client's rights.
15.4 These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the provision of the services and supersede any prior understandings, representations, or agreements, whether oral or written.
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